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Dropping Per-Seat Pricing after 14 Years, Creating a Customer-First Usage-Based Model, and Reckoning with an AI-Catalyzed Innovator’s Dilemma with Help Scout’s Nick Francis
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0
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222
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April 18, 2025
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Interviewing 200 Prospects (and as Many End Users), Building a Quality/Quantity Waitlist, and Invaluable Lessons from Hotjar with trumpet’s Co-Founder, Rory Sadler
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2
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632
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June 12, 2023
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Ignoring MRR for the Self-Serve Switch, “Dogfood upon Dogfood upon Dogfood,” and other Lessons in Breaking out of Constraints with Lately AI’s Co-Founder, Kate Bradley Chernis
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2
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1600
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July 26, 2022
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“How We Deleted a 1/3rd of Our Product and Made it 10x Better” with Arrows’ co-founder, Daniel Zarick
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4
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1814
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June 22, 2022
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Hey-oh! 🤠 I'm Josh Founder CEO of Referral Rock AMA
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33
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2911
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June 3, 2022
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Choosing the Kano Model over the RICE Framework and Other Discoveries in “Building for User Love” with Scribe’s Co-Founder, Jennifer Smith
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2
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911
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April 11, 2022
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I'm Hubert Palan, Co-founder and CEO of Productboard. AMA! 👋
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25
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5830
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September 16, 2021
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I’m Martha Bitar, co-founder and CEO of Flodesk. Ask me anything!
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22
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8971
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May 6, 2021
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I'm James Gill, Co-Founder and CEO of GoSquared. AMA!
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33
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4755
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May 15, 2020
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I'm Sofia Quintero. Founder and CEO at EnjoyHQ. Previously, Head of Growth at Geckoboard. Customer Research is my thing... AMA!
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28
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3838
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January 28, 2020
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