I’d like to think SaaS companies use data for decision-making around product development way more than traditional industries do. But I’m curious to get perspective from Founders, Product Managers, UX Designers, Growth Officers & more on Relay to dig deeper into how these product analytics solutions are being used in day-to-day practice.
What we’ve seen at our startup (https://www.orchest.io) is that while we collect the event data and have access to it through both PostHog UI & Metabase for custom queries, we tend to overlook the data in day-to-day product development processes (review meetings, roadmap prioritization sessions, etc.).
If you have opinions/perspectives/learnings to share please leave them in this thread.
For those who are interested: I’m looking to connect 1:1 to talk in more detail about this topic. Please shoot me a message on rick at orchest.io if you want to dig deeper and share detailed learnings about what works & doesn’t or simply brainstorm together.
Hey Rick! We definitely struggled with that too at eesel. What we found works best is to create a “systematic” way to check in on these metrics, so it’s not just looked at on whims.
- We aligned on some key metrics (like active users, growth). Each weekly / monthly planning, before we discuss the week’s / month’s goals, we look at the metrics for the past week / month. It’s a concrete part of planning.
- We made a “growth plan” which defines our “path to default alive” and we check in on that every month. I wrote a blog on this and shared the template we have - Track your path to default alive - The Paperclip by eesel.app
- When we roll out a new beta / experiment, we “systematically” have a Metabase dashboard for it, and look at the key metrics each week.
It comes down to both defining the metrics in a systematic way (wrote a blog on that - Your metrics belong in a system - The Paperclip by eesel.app) and consuming them in a systematic way.
We’re definitely not experts on this haha, but it seems to be working alright.
Tricky topic indeed!
The 2 things I found to be helping
1/ have no intermediary, make sure the data is accessible by any PM/EM that would tend to access it. Using products like june.so or amplitude help dramatically make sure people don’t overlook data simply because they can’t handle it on their own
2/ Make it a habit: In every product pitch we build, we have a section dedicated to it + in every weekly update, and every investor update (my monthly ritual), report on the same simple KPIs, over and over.
Good luck Rick!