Hi Timo,
Thanks so much for doing this AMA with us. Congratulations on your stupendous success!
I am intrigued by how you made your support team your key conversion engine and have the following questions.
- Do your new hires spend time in support as part of their training process?
- How big is your support team as a percentage of your business?
- How has this focus helped you direct your product roadmap and staying ahead of the competition?
Thanks
Ravi