Hello Sowmya, thanks for the question! I’ll refer you to this previous comment for more information about creating our core values.
Staying focused on values as you grow is difficult, whether the company is remote or co-located. At a high level, what I’d tell you is to commit to not allowing them to be compromised. Values are worth being stubborn about.
This means you hire for values, fire people that don’t embody them, and make strategic business decisions with them at the forefront. It’s an everyday commitment. It’s also very possible to strengthen them as you grow. I feel that’s definitely happened in the last three years at Help Scout.