I'm Waseem Daher, Cofounder and CEO at pilot.com. AMA!

To be frank, we’re not perfect about this—but I think one of the big things that helps here is: clear goal-setting, where the person or team that is accountable to the goal is also decides how the goal is achieved. (In other words, set destinations, not routes for your teams.)

The second piece that helps is just good hygiene around communication: write down and share out decisions. We’ve had two offices (SF and Nashville) for a while, so that forced us ot get into this habit early—things that are decided in hallway conversations that aren’t shared out make it hard for teams to collaborate.

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