I'm Chris Ronzio, Founder and CEO of Trainual. AMA!

Thanks @raviramani!

I replied separately to the 8% stat, so I’ll tackle the Organize Chaos question –

I had no idea how intertwined these businesses would be, but Organize Chaos was the absolute best precursor to building Trainual, and I’m extremely grateful for that experience. OC was focused on helping growing businesses (5-50 employees) organize their software systems, streamline workflows, formalize processes, and prioritize projects. I got to roll my hands up and work personally with 150 businesses over 5 years, and I did 1-on-1 interviews with over 1,000 employees at those businesses.

This was the best focus group money could buy, and I got paid for it. So, Organize Chaos was essentially financing Trainual through paid services with target customers. I highly recommend using services to fund SaaS. Work with your customers intimately and understand their problems. Create manual solutions. Then think about how to automate or solve those solutions at scale. When we built the prototype for Trainual, only my consulting clients had access to it. They started referring it to non-clients, and that’s what created the demand that gave me the confidence to spin Trainual out into its own business.

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