# I’m Bob Moore. I’m the CEO and Co-founder at Crossbeam, and a serial SaaS founder, AMA!

**URL:** <https://gorelay.co/t/i-m-bob-moore-i-m-the-ceo-and-co-founder-at-crossbeam-and-a-serial-saas-founder-ama/151>\
**Category:** AMAs\
**Tags:** past-guests, partnerships, pmf, product-led-growth, founders-self\
**Created:** [February 11, 2020, 3:19pm UTC](https://gorelay.co/t/i-m-bob-moore-i-m-the-ceo-and-co-founder-at-crossbeam-and-a-serial-saas-founder-ama/151 "2020-02-11T15:19:55Z")\
**Posts on this page:** 1\
**Showing post:** 29

<div class="post-metadata">

**Author:** ![BobMoore](https://sea2.discourse-cdn.com/flex020/user_avatar/gorelay.co/bobmoore/32/143_2.png) [@BobMoore](https://gorelay.co/u/BobMoore)\
**Post date:** [February 20, 2020, 9:43pm UTC](https://gorelay.co/t/i-m-bob-moore-i-m-the-ceo-and-co-founder-at-crossbeam-and-a-serial-saas-founder-ama/151/29 "2020-02-20T21:43:10Z")

</div>

> [@Krish](#):
>
> Hey Bob, thank you so much for doing this AMA and sharing your lessons with us.
> 
> In your SaaStr podcast something you mentioned stuck with me - “it took 8 years to build an amazing 3 year old company”. I have always wondered about the number of years we could have shaved off of those initial years of mistakes and iterations. 🙂 I imagine that decisions play a huge role in this process.
> 
> How has your decision making framework changed over the years? What advice would you offer to your old self (as a first time founder) about decision making?
> 
> What kinds of decisions do you deliberate a lot over these days vs. the faster ones?

One of the most important skills is the ability to listen. Good listening allows you to delegate better, trust team members more, build more empathy, and just generally avoid becoming the stereotype arrogant CEO who is short-term effective but often grows toxic and ineffective over time.

That works its way into my decision-making frameworks in a few ways:

- I trust my team. I spend huge amounts of energy on recruiting and hiring excellent people who bring experience that I can trust and I feel will be additive to my skills and the strengths of the team. Then, when they’re here, they are empowered to make an impact in the areas where their superpowers are at work and give them the support system (including myself) on everything else.
- I trust myself. This is the mild dose of “reality distortion field” that ends up being helpful in moments of doubt or despair. Major decisions come from a place of vision, which often requires a level of trust – validated by good listening and good data – that we are on a bigger, better journey.

---

_[View the full topic](https://gorelay.co/t/i-m-bob-moore-i-m-the-ceo-and-co-founder-at-crossbeam-and-a-serial-saas-founder-ama/151)._